Hilltop Estates has had a very excellent history, but that has been steadily changing for the worse. We feel it a duty to let people know what we know from an inside perspective.
First of all it should be known that our family was living in the area before Hilltop Estates was built and when it was a lonely structure on Hilltop Drive of Redding. Second, we have highly recommended this facility in the past and family members have in the past enjoyed their stay there. We also have had several children that found it a place of employment.
Hilltop Estates from its beginning was an upper class sort of place to live. The room rents reflected an elegant type of lifestyle. But this is the first thing that hurts quite a few residents each year. It seems the typical resident never plans for the minimal $100 a month increase in fees every year. There has not been a year that the monthly rental fee (that we can recall) has not increased on the smallest apartment by $100. This causes an unexpected brief stay and people get forced out on the anniversary date of their moving in to the facility. Buyer BEWARE!
Next, residents need to know that the staff, although some are very dedicated, get only minimum wage, but work like dogs in an Alaska Iditarod. The benefits are really pathetic, and the hoops to get an benefits are tough. What is so sad is when an employee has sonority, and finally gets some pathetic few cents an hour increase in wages, when the minimum wage does get increased (a rare event), the employee finds they are at the bottom of the rung again, and every new employee makes the same pay! In other words, there is no adjustment in pay to recognize the years of service, dependability, ability or reliability.
Regarding the corporate structure that gives some people the opportunity to travel to different retirement homes around the country, that benefit comes at a high cost. The corporate structure used to have some good older experienced people in it. In the last 10 years or so the corporate structure has gotten progressively dictatorial and abusive of local staff. It has become a laughable situation every couple months to outsiders! But more needs to be said.
Corporate management has made socialistic principles and McDonalds the gods of how to be structured and run. In both systems, the corporation only exists to bring high returns to investors. No one else matters: specifically the residents, employees, and facilities do not matter. The bottom line is all that counts. The remote managers are there only to force every facility into being a penny pinching and cruel while appearing “happy.” The ridiculous requirements of acting as if everything is wonderful and glorious, while hiding the horrible realities as much as possible is the business of con-artists, but corporations do it every day with impunity.
So, every couple of months, every facility has to be visited by “corporate” ditto heads, some of which on are a higher power trip than any psychedelic drug could ever give! They bounce into town, frustrated with the travel arrangements they have to endure, and the fact they are away from family, and then dump on any local employees and any local managers. Every visit is to implement a whole different set of rules and regulations, which the majority is utter nonsense. But this is taught in upper division management classes. Always be making stupid changes and people think the corporation is there for them.
What makes the whole matter worse is that the local facilities follow a range of plans. They are not cookie cutter identical like a McDonalds. For instance, one of the most ridiculous rule changes involve the kitchen every few months. Idiot after idiot swoops in and gives orders to implement changes that make things much more complicated and impossible, always ignoring the realities at a location. One of the latest changes is to change how things are stored. Hilltop Estates has a miserably small kitchen freezer and storage area. There simply is no way to follow the corporate rules to lay things out as they wish. So instead of resolving the problem by increasing storage space to accommodate their rule changes (who in the world comes up with such pathetic requirements), they instead order full compliance. Fixing the problem to accommodate their rules would cost money and so investors would take an unnoticeable hit in profits! But we are not talking about a group that has any brains or ability here! Now how this impacts Hilltop Estates is in making sure that food is available to fill the corporate menu. The food supplier only can deliver what they have on hand. In order to cover regular deficiencies, there needs to be extra stock on hand of some common items. Adjustments have to be made to store any extra stock. But corporate dieticians live in a little tunnel and cannot face real world issues.
Lastly, the home is not maintained well. It used to be that the resident was maintained solely by the managers. They did a pretty good job considering everything, but a set of managers that were promoted from assistant mangers were not capable of fixing things, so they had to hire out the normal repairs and actually got a maintenance man on staff. But that has not gotten things flowing smoothly. Instead, things are regularly breaking down. It seems odd that a full time maintenance man cannot keep up with everything, but remember this is a corporate run home. The corporation will not fork over any of the huge amounts in rents they collect to make any real and lasting repairs.
Laundry has always been a problem at Hilltop Estates. We have not found anyone that has anything good to say about the problem. During business hours the facilities are reserved to be used only by the house cleaning staff. Because the tiny laundry rooms are between resident rooms, they cannot be used very late or very early. This means that they really are only available to residents from about 5 p.m. to 8 p.m. With so many residents and so few machines, this forces some residents to have to go elsewhere for their weekly laundry loads. So much for paying such high fees for elegant living! Needless to say, there have been promise after promise from the Holiday corporation to enlarge the laundry rooms and get more machines, but for over 20 years nothing has been done at all!
An example of the problems of the structure at Hilltop Estates and the Holiday Corporation is seen in the siding replacement. The original vinyl siding was pretty badly mangled, and the monkeys that control the money decided to replace the white siding with the current yellow. This would be an important upgrade from the poor job done in the initial construction. So, it was hoped that some long standing problems of walls leaking could be fixed once and for all! Well, if you have read this far, you know what happened. We were pretty ashamed of ourselves in thinking anything more than a Band-Aid would be applied.
Well, what happened? The first clue that things would not be done well was seen when the “workers” showed up. None of them were from the area and none could speak English. To make matters worse, apparently they had never done siding before, and they were a very lazy group of guys. OK, maybe they were just there for the demolition? No! They began ripping off the siding, taking long “breaks” and dragging out the job in what seemed like forever. What they showed was frightening to those of us who have been in construction. There is no plywood siding on the building at all! It is just the vinyl siding on the wood studs that hold the drywall! Getting plywood on those walls would solve a lot of problems and make the building a sound and solid structure. The wood behind the siding was water stained and insulation was sloppily applied. But instead of fixing those problems the new siding went up. The job took forever and of course residents went through several weeks of banging and other insulting things. So much for an opportunity for the Holiday Corporation to put a small fraction of the money they extort from residents back into the residence! But again, I forget, Holiday Corporation does not exist for customers, they exist to rob money to give to the already ridiculously rich investors.
Next is the problem of the roof. It has always leaked badly and continues to do so. Will the roof ever be fixed? You can guess the answer to that! Band-Aids are used, but the structural improvements are never made that would make sure the leaks never come back again. There have been several ceiling collapses in the apartments over the years, but it seems there is never any money to fix the real problem.
Now how about things for the kitchen staff? There have been some chronic problems in the home that continue to really tax the staff. One is the constant problem of there not being a working air conditioner. You would think the corporate visits would result in getting the problem fixed once and for all. But, how could we think they care? Working in the kitchen is really hot work, with both the dishwasher putting out all the heat and steam in the same small area, and the stoves and ovens. It seems no one cares about how hot the kitchen gets and the air conditioning just cannot be repaired? Come on!
Before you move to the facility be aware that the common area air conditioning does not normally work. You can expect that as things warm up, there will be several weeks of no air-conditioning in the dining room and common areas. The rooms have individual room air conditioners, but be prepared for the hot blast when you want to leave your room! Quite a few elderly folks really suffer. It gets so bad that several meals get delivered to people’s rooms each year, because residents simply cannot stand the heat in the dining room! Since it is that bad for the residents, what about the staff that have to work furiously to cook and wash dishes in a kitchen that is quite a bit hotter? Oh, yes, Holiday hates local workers.
Well, we could go on and on, but what good will it do? One daughter still works there, but she may get fired once this goes online. Up to this point she has been called an irreplaceable employee! I should also note that I sent a letter to the Holiday Corporation via their online contact form, but they never replied.